DispatchHealth is best suited to treat medically complex, high-need patients, as well as those who frequently rely on the ER or hospital for care when it’s not medically necessary.
A medically complex patient is a person with multiple chronic health conditions that require high-touch care, such as heart failure, diabetes, or COPD. These patients often need timely, proactive coordinated care to prevent their health from worsening.
A high-need patient is someone whose medical, social, behavioral, or environmental challenges—like limited mobility, frequent ER visits, or difficulty accessing care—make it harder for them to stay healthy without extra support. A persistent high utilizer, or “frequent flyer,” is an individual who frequently visits the ER for medical issues that could often be treated in a lower-cost, more appropriate setting like the home.
